Customer Service and Support

Your lifecycle partner delivering value

Dematic Customer Services offers a broad range of customisable service products, ranging from 24 hour hotline support to complete technical operation and modernisation programs. 

All of our service products are designed to maximise the productivity or “uptime” of your system.

You choose the level of support that best suits your business needs

Maintenance Services

• Technical phone support
• Spare parts services
• Equipment condition assessment
• Preventative maintenance
• Scheduled repairs
• Emergency service
• Supplemental resident support
• Equipment safety assessment
• Training
• Software and hardware support
• Radio frequency wireless support.

Business Based Services

• Resident services
• Modernisation & upgrades
• Service consulting.